Refund Policy

This Refund Policy explains when Evercart will refund subscription fees paid to us, and how to request a refund. It applies to all paid Evercart subscription plans (Starter, Growth, and Pro) and to annual and monthly billing cycles.

This policy does not apply to refunds your customers may request from your store. As the merchant, you are responsible for maintaining your own refund policy for your customers and processing their refunds through your payment processor. See Section 8 of our Terms of Service.

Evercart offers a 14-day free trial on every plan. No credit card is required to begin a trial, and you will not be charged during the trial period. If you do not choose a paid plan before the trial ends, your account is suspended automatically — nothing is billed, and nothing needs to be refunded.

Monthly subscription fees are non-refundable. When you cancel a monthly plan, your store remains active until the end of the current billing period. No partial or prorated refunds are issued for unused time.

We don’t bill in advance for periods you don’t intend to use — you can cancel at any time, and the cancellation takes effect at the end of your current month with no further charges.

If you purchase or renew an annual subscription and decide it’s not for you, you may cancel within 14 days of payment for a full refund.

How it works

• The 14-day window starts on the day your annual subscription fee is charged
• Cancellation must be initiated from your account settings or by emailing us at billing@evercart.io before the 14-day window closes
• Refunds are issued to the original payment method within 5–10 business days
• After the refund is issued, your store goes offline and access to the dashboard is revoked

After the 14-day window

Annual subscription fees are non-refundable after 14 days from the payment date. You may cancel at any time to prevent the next renewal, and your store will remain active until the end of the annual term you have already paid for.

If you believe you have been charged in error — for example, a duplicate charge, a charge after you cancelled, a charge in the wrong amount, or a charge for a plan you did not select — please contact us at billing@evercart.io within 60 days of the charge.

We will review the charge and, if a billing error is confirmed, issue a full refund of the disputed amount to your original payment method. This applies regardless of whether you are within the 14-day annual refund window.

Nothing in this policy limits or excludes your rights as a consumer under the laws of the country where you live. In particular:

• European Union & UK: If you are a consumer (not a business) in the EU or UK, you may have a statutory right to withdraw from a digital services contract within 14 days under the Consumer Rights Directive / Consumer Contracts Regulations.
• South Africa: If you are a consumer under the Consumer Protection Act 68 of 2008, you may have a statutory cooling-off right and other rights that apply in addition to this policy.
• Other jurisdictions: If your local law provides stronger refund rights than this policy, those local rights prevail.

To exercise any statutory right, contact us at billing@evercart.io with a clear statement of the right you are exercising.

To request a refund:

1. Sign in to your Evercart account at app.evercart.io
2. Go to Settings → Billing
3. Click “Cancel subscription”. If you are within an eligible refund window (Section 4 or 5), the option to request a refund will appear

Alternatively, email billing@evercart.io with:

• The email address associated with your Evercart account
• The date of the charge you are requesting a refund for
• The reason for the refund request

We aim to process all refund requests within 3 business days of receipt. You will receive an email confirmation once the refund has been issued.

Approved refunds are issued to the original payment method used for the charge. We do not issue refunds in the form of credit, gift cards, or alternative payment methods.

Once we issue the refund, the time for the funds to appear in your account depends on your bank or card issuer:

• Credit and debit cards: typically 5–10 business days
• PayPal: typically 1–3 business days
• Bank transfers / SEPA / ACH: typically 5–7 business days

Refunds are issued in the same currency as the original charge. Evercart is not responsible for any foreign exchange differences between the time of the original charge and the refund.

The following are not eligible for a refund under any circumstances:

• Payment processor fees:Fees charged by Stripe, PayPal, or any other payment processor on your customer transactions are governed by those processors’ own terms and are not refundable by Evercart.
• Custom domain registrations: If you register a custom domain through a third-party registrar, refund eligibility is determined by that registrar.
• Accounts terminated for cause: If your account is terminated by us for violating our Terms of Service (including fraudulent activity or acceptable use violations), no refunds will be issued.

We may update this Refund Policy from time to time. When we make material changes, we will notify you by email and display a notice in your dashboard at least 14 days before the changes take effect. Changes will not apply retroactively to refund requests that arose before the effective date of the change.

If you have any questions about this Refund Policy or a specific refund request, please contact us.